Frequently Asked Questions

DO YOU PRODUCE CUSTOM ORDERS BESIDES YOUR EXISTING MODELS?

No, we do not produce custom shoes apart from our ready-made models. For detailed information about our other models, please contact us via WhatsApp or DM at www.instagram.com/arzuyalhi.

DO YOU ONLY SELL YOUR OWN PRODUCTS ON YOUR WEBSITE?

No, our website offers not only our own handmade shoes and phone/headphone accessories but also ready-made products from different brands.

HOW CAN I PLACE AN ORDER?

You can place all your orders:

• Through shopier.com/arzuyalhi platform,
• Via Instagram DM or WhatsApp at 0532 362 18 77,
• By adding selected items to your cart on our website.

WHAT IS YOUR SHIPPING COST?

Our shipping is free for domestic purchases. For pricing information regarding international orders, please contact us.

HOW CAN I TRACK MY SHIPMENT?

After your order is dispatched, you can track its status by entering your order number in the shipment tracking section on our website. Additionally, tracking numbers are shared with customers via message after every shipment.

CAN I RETURN OR EXCHANGE ITEMS?

Customer satisfaction is our priority. If the shoes you purchased do not fit, you can exchange them provided they have not been worn except for fitting purposes and are not deformed by you. Returns and exchanges cannot be accepted unless there is a deformity caused by us.